EXE
WinGet
Genesys Cloud Background Assistant
Genesys Inc. · 1.7.468.0 · x86
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Silent Commands
Install
genesys-cloud-background-assistant-windows-1.7.468-x86.exe /quiet /norestart
File Identity
Filename
genesys-cloud-background-assistant-windows-1.7.468-x86.exe
Signature
Status
Upload installer to verify signature
Installer Selection
WinGet Package
Package ID
Genesys.GenesysCloudBackgroundAssistant
Version
1.7.468.0
Description
A helper program that makes screen recording possible when using Genesys Cloud in a web browser.
License
Proprietary
↗
Support
https://help.mypurecloud.com/
Upgrade Behavior
install(Install over existing)
Release Notes
- Updated to Chromium 147.
- Added support for the upcoming Genesys Cloud feature Live Screen Monitoring for agent supervision.
- Added a 64-bit version to address potential memory issues with multiple concurrent screen recordings. Genesys recommends installing the 64-bit version of GCBA going forward.
- Fixed an issue where GCBA Connector Microsoft Edge extension failed to upgrade.